Shipping policy

Shipping & Delivery
Arango Designs ships their products within the United States and Internationally. Most products ship via UPS or USPS. Orders that exceed $500 require a signature confirmation. On bulk orders contact Arango Designs for a freight quote. The customer is responsible for import taxes and fees on international shipments.

Damaged or Missing Parts
In an instance where you receive a damaged package a claim must be made with Arango Designs. The claim can be submitted by sending an email to info@arango-designs.com containing photos of the damaged packages and damaged products. The email must also include your order number as well. Do not discard any of the original packaging or try installing the products.

While every precaution is taken there could be a case where you are missing parts. If this happens please send an email to info@arango-designs.com with your order number, list of missing parts, photo of the package or packages, and a photo of the quality control tag located on the back of the box.

If the shipping carrier losses your package please contact Arango Designs. A claim will be filled with the shipping carrier. Unfortunately, we do not have much control over this situation and must wait for the carrier to process the claim.